Terms & Conditions

-Stock Level -

Stock levels shown are for guidance and not a guarantee of availability.  We list 1000' s of products on our site and stock levels can sometime fail to update when a product has been sold. 

Shipping/Delivery

Our delivery information and prices can be found here

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods (with the exception of custom orders, custom quantities and confectionary) without reason within 10 working days for a full refund, excluding the cost of delivery. Your refund will be processed within 3 days of receiving your return. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. .  This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be unopened undamaged and in saleable condition. We cannot accpet the return of confectionery.

How to return goods:
To return an item to us for a refund just follow these simple steps: 
1. Contact us by email containing information such as your order reference, details of the item(s) and quantity you wish to return.
Party Parlour

19 Tramore Road Business Park

Tramore Road

Waterford City


We recommend that you use some form of Recorded Delivery when sending returns as we cannot issue a refund for goods that do not reach us. You will be responsible for the cost of returning the goods to us unless the goods were faulty or we had delivered the goods to you in error.

 

Faulty /Defective or Incorrect Goods received: You can always return goods if they are defective. You should inspect the goods as soon as you receive them for defects or damage. We must be notified within 5 working days of any items received defective, damaged or if there is a shortfall in the quantity sent. Depending on the defect we may request that the item be returned or depending on the defect  a photo of the fault/defect may sufice,  We will issue a replacement if available or if required by the customer a refund.

Where goods are damaged, incorrect or faulty, the cost of returning the goods will be reimbursed to the customer.